Refund policy

Returns

We hope you love your purchase, but if you’re not 100% happy, you have 14 days from delivery to let us know you’d like to return it. To start a return, you can contact us at info@grahamandrose.co.uk  To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Goods should be in an unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film. Please let us know the order number and details of the item you'd like to return, along with photos with proof that it's still in it original condition and packaging. 

The method and cost of the return will be your responsibility, and we strongly advise that you protect the product well enough to arrive back with us in a resalable condition. If you would like to use our delivery company (which is advisable) this can be arranged, for approximately £80-£100. Please have your product waiting for collection.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help to solve the problem.  Please check your item and report any problems within 48 hours of delivery.

It is the customers responsibility to check that large items can be delivered to the intended room or location for the product. We cannot be held responsible for product not fitting through small doorways, into lifts or up narrow staircases. Please check the item description and specification for dimensions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@grahamandrose.co.uk.